United States, United Kingdom, Canada, Australia. More countries after the new year. Every order is tracked door to door.
Orders placed before 20 December should arrive before Christmas. After that we cannot promise it, and we will say so at checkout rather than take your money.
Nothing. Shipping is included in the price, on every box, to every country we ship to. No minimum.
Send a photo within 14 days and we send a replacement. You keep the broken one — it still burns. No return shipping, no forms.
Unused, unlit boxes can go back within 30 days for a full refund. Return postage is on you unless the fault is ours. Once a candle has been lit we cannot take it back, for obvious reasons.
Orders under $800 to the United States are not subject to import duty. UK and EU orders may incur VAT on delivery, which is collected by the carrier, not by us — we do not mark parcels as gifts to avoid it.