Two things every candle shop should say out loud, and one page of burning instructions.
Every candle is poured by hand, one mould at a time. Colour shifts slightly between batches — a red that reads a shade deeper, an ivory that leans warmer — and the pale shades in particular photograph lighter than they look on a table. Studio photographs are shot under neutral light; your room will not be. Treat the photograph as the shape and the mood, not as a paint chip.
If a colour is not what you expected, write to us with a photo. We would rather exchange it than have you keep something you do not like.
These are sculpted candles, not cast figurines. Slight individual variation is normal and is the reason they do not look like plastic: a star may sit a degree off centre, a mitten's ribbing may be a touch deeper on one side, the seam where the mould closed may be faintly visible on the base. None of that is a defect. A chip, a crack, or a shape that has visibly collapsed is — send a photo and we replace it.
Wax is a soy-palm blend, chosen because a soft wax cannot hold a deer's antlers or a star on a treetop. Wick is cotton, lead-free. Scent is rose, added at a low load — enough to notice while it burns, not enough to linger for days.
Treetops and antlers are the fragile parts, so they travel in bubble film inside a corrugated box. If anything arrives cracked or broken, send a photograph within seven days and we replace it — no return shipping, no argument.